Bill was well regarded by our clients as a thoughtful and thorough solutions based consultant. He gained the trust of his clients and the stakeholders in the supply chain. Within our business he gained the confidence of our staff and the executive management to foster a consultative staff engagement process to bring out the best in each individual. Bill was insightful in identifying staff that were capable of further development and those who had reached their potential and developed different paths for each group.
With respect to client services, operations and risk management, Bill led the business to identify the appropriate insourced v outsourced solutions that met our client’s needs, within a budget and margin expectations and with insight into both operational & reputation risk metrics. Bill was a key member of the team that identified an Australian Financial Services licence (AFSL) solution for our business that met both the compliance obligations as required by ASIC and met the business objectives to grow a high margin product and service offering.